Service
Design
We support companies in innovating digital product or service, helping them to validate concepts with end users, aligning stakeholder goals and expectations. We help in clearly framing problems and making ideas tangible within a short timeframe and reducing the risk of developing something unnecessary.
Service Design
We leverage Design Thinking for a people-centred participatory approach to innovation that is also mindful of technology constraints and business goals. We map customer journeys and internal processes, visualise users’ needs and business objectives, and design together with our client their digital services to deliver value.
UX/UI Design
We develop customized user experiences (UX) and digital interfaces (UI). Through a co-design approach, we leverage an understanding of business needs and user needs to collaboratively design digital solutions for services and products.
We care about the customer experience, which is the overall experience that customers have through their interactions with the brand.
Have a project in mind?
If you are looking to improve the user experience of your product or service, we can help. We are ready to collaborate in understanding your needs, designing innovative solutions, and implementing changes that will increase your customers’ satisfaction. Tell us your goals; we will design a path together to achieve them.
Our approach
From Design Thinking to Design Sprint, we apply the most successful participatory approaches to innovation to ideate the solution to a complex problem, prototype it, and validate it with users.
We engage business stakeholders, users, and technology to evolve a product, design a new service, or improve an organizational process.
Our tools
We love post-its and we like the smell of paper. We believe in face-to-face engagement and in sharing within a community. However, we successfully bring this experience to digital as well, organizing equally effective and entirely remote workshops.
We are flexible in accommodating social distancing or simply distributed teams.
Case studies
Engaging employees
In collaboration with two major banking institutions, we revamped their internal helpdesk platform to address the needs of user teams. Through a collaborative approach, we fostered a higher sense of ownership and addressed cross-departmental communication issues affecting helpdesk usage. The experience of internal users became smoother, and the efficiency of the data exchange underlying the platform improved.
Retrospective on the production process
Season after season, we have supported a leading automation group for the wine and beverage industry. To enhance the production process and customer service, we organized and facilitated a series of retrospectives among the workforce involved in plant design and production. Through this process, we identified key areas for improvement in the manufacturing process and post-sales stage, collaboratively defining targeted corrective actions.
Steering product innovation
We have supported innovative startups, large corporations, and professional firms to gather insights from their clients and business partners on future industry trends. Through a process of synthesis and prioritization of results, we contributed to shaping product innovation (software or technological), helping our customers seize market opportunities and develop cutting-edge solutions.
User-centric value proposition
Through participatory workshops in collaboration with an institutional partner, we collected and integrated inputs from business and academia to jointly design services to offer to local businesses, addressing their actual needs and highlighting opportunities for collaboration between companies and the University.
UX/UI design
In collaboration with our clients, we design engaging and intuitive digital experiences. Our approach focuses on users, seeking to understand their needs and behaviours in order to create experiences that meet their expectations and provide effective solutions. We deliver a comprehensive and consistent user experience, ensuring that the resulting digital products are user-friendly, engaging, and aligned with company goals.
Framing the real problem
We supported one of the world’s leading manufacturers in agricultural equipment in innovating their internal helpdesk, helping the company to accurately understand and frame the nature and context of challenges before seeking solutions. Our problem framing approach involves asking the right questions, enabling the team to consider a challenge from different perspectives and effectively define user needs, technical constraints, and business expectations. This problem definition process allows us to effectively guide the design of digital and process solutions.
Strategic support
We supported the reorganization of the business strategy for large manufacturing groups and smaller software houses. Through a collaborative approach, we involve the staff of each company in redefining their roles, identifying the most promising market directions, and selecting the most suitable software tools for their needs. Our strategic consulting helps companies adapt to changing market dynamics and optimize their operations.
We design change
We are ready to work with you to understand your needs, design innovative solutions, and implement changes that will increase the satisfaction of your customers and employees.
